Refund Policy

Arcanoir sells AI credit packs as one-time payments. There are no subscriptions and no automatic charges. For 14 days after a purchase you can get your money back for the credits of a pack you have not yet spent.

If you have not spent a single credit from a pack, we refund it in full within 14 calendar days of purchase.

If some credits have been spent, we refund the rest: the pack price divided by the number of credits in it, multiplied by the number of unused credits.

For example, a pack of 22 credits cost $9.99 and you spent 4 credits. The refund is $9.99 ÷ 22 × 18 = $8.17.

Bonus credits are spent first, then credits from earlier purchases — so your newest pack keeps as many unused credits as possible.

• More than 14 days have passed since the purchase — except in the cases described below.
• All credits of the pack have been spent.
• The credits are bonus credits, such as the sign-up credit: they have no monetary value.
• The purchase has already been refunded or disputed through your bank.

Disagreeing with the content of a reading is not in itself grounds for a money refund: a reading does not guarantee events. But if it clearly does not match your question or spread, write to us — we will return the credits to your balance.

If credits were spent but the reading was not created or broke off because of a failure, we return them to your balance — automatically or when you contact us.

If a payment went through but the credits did not arrive within an hour, write to us: we will add them or refund the money, regardless of the 14-day period. A double charge for one purchase is refunded in full.

Write to support@arcanoir.vercel.app from the address linked to your account. Include the purchase date and the pack — there is no need to send your card number.

We reply within 3 business days. An approved refund is sent through Stripe to the same payment method; the money usually arrives within 5–10 business days, depending on your bank.

After the refund, the corresponding credits are removed from your balance.

Under EU law, the right to withdraw from a contract for digital content may be lost once performance has begun with your consent. We keep the 14-day refund for unused credits regardless.

This policy does not limit your mandatory consumer rights under the law of the country where you live.

If something went wrong, please write to us first — it is faster than going through your bank. While a payment dispute is open, we may suspend the account.

If we close the service, or your account for a reason other than your breach, we will refund all unused purchased credits, regardless of the purchase date.

support@arcanoir.vercel.app · Arcanoir, postal address available on request.